FREE SHIPPING TO NZ OVER $50 | FREE SHIPPING TO AUS OVER $100

2020 Vapes Limited is a New Zealand registered, owned, and operated company. All of our products are picked, packed and shipped from our store in Whangarei, New Zealand.

We use Courier Post for NZ Customers and DHL Express shipping for AUS Customers

New Zealand Shipping Cost
 Courier Post Standard - order under $50  $4.00
 Courier Post Rural - order under $50  $7.00
 Courier Post - Order over $50  FREE
 Australia Shipping  
 DHL Express Shipping - order under $100  $18
 DHL Express Shipping - order over $100  FREE

 

Orders received before 9am NZ time will usually ship out on the same day. Bear in mind that orders placed before 9am on Monday sometimes won't be shipped until Tuesday - over the weekend we usually receive a lot of orders. In rare cases, such as during a sale or when we've received more orders than usual, it's also possible that if you place an order very close to 9am (8.45am for instance) during the week, it won't ship up until the following business day.

Tracking numbers are issued as soon as we print your shipping label, but the tracking information on the Courier Post / DHL websites won't update until Courier Post or DHL collect the package.

You may receive a tracking number prior to any scanning events. If that happens, just wait 24 hours and tracking information will begin to appear on the relevant tracking website.

 

DHL Express tracking statuses explained

For more information you can call DHL on 13 14 06 at any time to seek clarification about the tracking status of your order. Their operators usually answer all calls immediately.

Status

Translation

Shipment information received

2020 Vapes has printed your shipping label and your parcel is sitting in a stack awaiting pickup by the DHL courier.

Shipment picked up

Your parcel has been picked up by the DHL driver.

Customs status updated

Customs have processed your parcel. Click the red "further detail" link on the tracking page to see any relevant information about the customs process.

DHL Needs further information from the importer

Typically, this status will be automatically cleared and you don't need to provide any further information. In very rare cases, DHL will contact you via phone or email if they need information, but the status usually just clears automatically and the parcel is delivered. You do not need to contact us or DHL if you see this tracking status.

Shipment has been given a release by Customs

Customs have inspected your parcel and cleared it for delivery.

Shipment on hold

Your parcel is in a holding area with thousands of other parcels waiting to be moved to a different part of DHL's delivery network. This is completely normal, and doesn't affect the speed at which your parcel is delivered. Almost every single DHL parcel will show this status at one point or another, it's nothing to worry about and you do not need to contact us or DHL about it.

Unless there is an adhoc exam or a stop by another regulatory authority the shipment will proceed to delivery

Your parcel has been cleared for delivery, and the only thing that might interrupt it is if customs decide to arbitrarily pull your parcel out of the queue for further inspection. This almost never happens, and if it does you don't need to do anything and you don't need to contact us or DHL about it, customs will clear the parcel shortly afterwards.

 

Wondering where your package is?

For Courier Post deliveries, please contact 0800 268 7437 and quote your tracking number.

For DHL deliveries, please contact DHL directly on 13 14 06 and quote your waybill number.

Although we can contact Courier Post and / or DHL on your behalf, it's far quicker for you to contact them directly.

 

Estimated delivery times (in business days - weekends and public holidays not included):

 

New Zealand Courier Post
Standard Overnight - 2
Rural NZ 2 - 4

 

Australia DHL
Adelaide Overnight - 2
Alice Springs 2 - 4
Ballarat Overnight  - 3
Brisbane Overnight  - 2
Cairns 2 - 4
Canberra Overnight  - 2
Darwin 2 - 4
Melbourne Overnight  - 2
Perth CBD Overnight - 3
Sydney Overnight  - 2
Hobart 2 - 4

 

 

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