Damage During Postage
When items leave our store, they're all checked externally to make sure there isn't any obvious damage to the packaging. If an item arrives with dents, rips, or water damage, it's very likely that it was damaged during shipping/postage.
This is pretty rare, and the best course of action is to get in touch with us via our contact form.
E Juice, Batteries and Coils
Unfortunately these items have a no return or replacement warranty as these are classed as consumable items. Coils and batteries may be returned if they are DOA (Dead on Arrival) please contact us and return these within 14 days so we may organise a replacement.
If an item is faulty when it arrives, it may be defective and covered under our Manufacturer Faults warranty. In this case, you'll need to ship the item back to us so we can either repair or replace it. Once the repairs are done, we'll ship the item back and reimburse you for the cost of shipping the defective item to us.
We'll cover items for 90 days from the purchase date. You'll also need some proof of purchase such as a website invoice.
Here are some examples of Manufacturer Faults
- The item won't turn on
- The item isn't what was advertised on the packaging
- The item is performing poorly (e.g. a faulty battery that doesn't hold charge)
- The item is unsafe (e.g. a Mod with a faulty fire button)
Please note that this doesn't apply if you change your mind, or if the item has been damaged by you. In this case, we won't be able to replace/repair the item, and you'll need to pay any shipping fees.